Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with its tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at geral@soka.pt. Please note that returns must be sent to the following address: Travessa do Armador,4 - 1300-069 Lisboa - Portugal 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any questions at geral@soka.pt.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and put it right.

Exceptions / items that cannot be returned
For a return to be accepted, the Sunsha must be returned complete (with all its parts), in its original packaging and in resalable condition. We reserve the right to reduce the refunded amount if the item shows signs of use beyond what is necessary to inspect the product, or to decline the return if it shows damage resulting from misuse or incorrect assembly. If you have any doubt about the eligibility of your return, please contact us before sending it back.

Exchanges
The fastest way to ensure you get what you want is to return the item, and once the return is accepted, make a separate purchase for the new item.

Right of withdrawal (European Union)
If you are a consumer in the European Union, you have 14 days from receipt of your order (or from receipt of the last item, for orders with multiple items) to withdraw from your purchase without giving any reason. You can exercise this right through our withdrawal feature, available on the "Withdraw from contract" page (link in the footer), or by email to geral@soka.pt, stating your name and order number.

We will refund all payments received, including standard delivery costs, within 14 days of being informed of your decision, and may withhold the refund until we have received the goods or proof that they have been sent back. The direct cost of returning the goods is the customer's responsibility. The amount refunded may be reduced if the goods show a loss in value resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.